Following implementation, Tellumat offers operation support and managed services support through service level agreements tailored to customer requirement.

Tellumat has Service Level Agreements (SLAs) with network operators covering various technologies. Typically these SLAs include Helpdesk, NOC management services (TAC2), Third-level support (TAC3) and Field support for WiMAX, OFDM and Microwave transmission systems. Scheduled network maintenance and network optimization are normally included in the services offered.

Network managed operations can be extended to cover all aspects of the network operations as required in a Build-Operate-Transfer (BOT) scenario.

Tellumat has a wealth of operational and support expertise skill in South Africa in the following areas:

• Long-standing Helpdesk that supports customers in South Africa, the SADC and as far afield as Ghana, Mauritius and Sri Lanka.
• Formidable Advanced Repair Centre that has been in operation for over 20 years, capable of a wide array of technical services.
• Experienced and passionate Field and Technical Support team, many of whom are able to contribute significant skill sets acquired in other market segments, enhancing the already comprehensive skills and expertise endemic to Tellumat.
• Strong partnerships and agreements with key service and equipment providers, making post-deployment support seamless and of exceptional quality. Tellumat, together with its partners, has the resources, capabilities and experience to offer a full Managed Operations solution.